0717211351: When people hurt or disappoint us, there is at the very least, a mustard-seed of underlying truth or fact which generally makes (a sliver of) room for compassion.

Bring in things that heal, instead of wound, that deescalate*, rather than escalate.

When I call up a company unhappy about something, The conversation with a representative generally goes 1 of 2 ways, irregardless of the outcome. And more or less dependent upon the attitude, abilities, and direction that particular representative chooses to go in. I either feel appeased, or I become increasingly frustrated, even angry**.

*Ahhh yes, the fine/lost art of deescalation!

**incidently, I’ve found the very same thing to be true in just about every interaction with people – as they say “Some people bring out the best in you, while some people bring out the worst in you”. If you don’t believe you have power over (most) people, or they you, guess again! BTW, Spiritual Principles, when put into action, have the most powerful impact of all!

•Title credited to movie of the same name starring Jack Nicholson and Adam Sandler.

It really is true, most people have a very short memory for the things you have done for them.